Terms and Conditions

Last updated: 21 July 2025

Welcome to the official website of Team ZX1 Ltd (“we”, “us”, “our”). These Terms and Conditions govern your use of our website and the purchase of our products. By accessing or using this website, you agree to comply with these terms. If you do not accept any part of these terms, please do not use our website.

1. Company Information

Team ZX1 Ltd is a registered company in England and Wales.

Company Name: Team ZX1 Ltd
Company Number: 03534592
VAT Number: 702983824
Registered Office: 3 Blacklands Crescent, Forest Row, East Sussex, RH18 5NN
Office Address: Unit 8, Millbrook Business Park, Sybron Way, Crowborough, East Sussex, TN6 3JZ, UK
Telephone: 01892 669828
Email: info@team-zx1.com

2. Use of the Website

By using this website, you agree to act lawfully and responsibly. You may not use our site:

In breach of any applicable local, national, or international law.
To conduct fraudulent, harmful, or malicious activity.
To introduce harmful software, viruses, or code.

We reserve the right to restrict access if terms are violated.

3. Products and Orders

All products are subject to availability. We may update or withdraw products at any time without notice.

3.1 Pricing & Payment

Prices are displayed in GBP (£) and include VAT. Shipping costs are added at checkout. Payments are securely processed via credit/debit card or PayPal.

3.2 Order Confirmation

Once an order is placed, you will receive an email acknowledgement. This does not confirm acceptance. A separate email will be sent upon dispatch to confirm order acceptance.

4. Shipping and Delivery

We aim to dispatch orders promptly. Delivery times are estimates and may vary. We deliver within the UK, EU, and selected international countries. Customers are responsible for any customs, duties, or import restrictions in their country.

5. Returns and Refunds

In accordance with the Consumer Contracts Regulations 2013 and EU law, you have the right to cancel your order within 14 days of receipt.

5.1 Cancellation

To cancel, notify us via email or post within 14 days of receiving your order.

5.2 Returns Policy

Items must be returned unused, unopened, and in resalable condition.
Returns must be made within 14 days of cancellation notice.
Customers are responsible for return shipping unless the product is faulty or incorrect.

Refunds are processed within 14 days of receiving the returned goods.

6. Warranty and Liability

All products carry the manufacturer’s warranty where applicable. Your statutory rights are not affected. We are not liable for:

Indirect or consequential damages.
Misuse of products.
Delays or failure caused by events outside our control.

Our liability is limited to the price of the purchased product.

7. Intellectual Property

All content on this website—including text, images, logos, and product data—is the intellectual property of Team ZX1 Ltd or its licensors. Reuse without prior written permission is prohibited.

8. Data Protection and Privacy

We are committed to your privacy and data security. We comply with:

UK General Data Protection Regulation (UK GDPR)
Data Protection Act 2018
EU GDPR where applicable

For full details, refer to our Privacy Policy.

9. Third-Party Links

We may include links to external websites. We do not control or accept responsibility for third-party content, practices, or policies.

10. Changes to Terms

We may update these Terms at any time. Changes will be published on this page with an updated date. Continued use of our site implies agreement with revised Terms.

11. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Disputes shall be subject to the exclusive jurisdiction of the English courts.

12. Contact Us

If you have questions about these Terms and Conditions, please contact us:

Company: Team ZX1 Ltd
Email: info@team-zx1.com
Phone: 01892 669828
Address: Unit 8, Millbrook Business Park, Sybron Way, Crowborough, East Sussex, TN6 3JZ, UK
Opening Hours: Mon–Fri 9am–5pm, Sat 10am–2pm